FAQ's

Why do I need to change my heeltips?

Heel tips wear down gradually over time, and if they are not replaced you could do serious damage to your shoes and your feet.

How do I know I need to change my heeltips?

You should change your heeltips when 2-3mm of the plastic tip is left. If you've left it too long and the metal rod is showing through the plastic, no worries: you can still replace your tips, it will just take a bit more effort and elbow grease. 

How do I find the right size heeltips for my shoes?

We've tried to make sizing as easy as possible for you, which is why we've created a sizing chart just for you. 

How do I change my heeltips?

Simply pull the old tips off with a pair of pliers and insert the new tips in, securing firmly with a hammer. For more detailed instructions, check out our how to page.

How do I apply my Heel Tags?

Clean the arch of your shoe with some soapy water. Dry well. Apply the decal and trim the excess off the arch of your shoe by using a box-cutter or similar blade. 

How do I order customized Heel Tags?

Send us a contact form with the heading "Customized Heel Tags". Attach your own design, preferably in a Vector file format (AI, EPS, SVG or VSD) although PNG will also work. Do NOT send us zip-files. We'll check the image quality and if everything looks good we'll get cracking on making your Heel Tags! Customized Tags start at $19.95 per pair, with additional pairs (of the same design) for $7.95 each.

Can you tell me about shipping?

USA orders ship via USPS at a standard cost of US$2.95 per order, or registered mail at US$9.95 per order. We have found they take anywhere from 5-12 business days to arrive. 

Australian orders ship via Australia Post at a cost of US$2.95 per order, or Express Post at US$9.95 per order. They usually arrive within 3-5 business days.

Int'l orders ship via Australia Post at a cost of US$9.95 per order. They can take anywhere from 1-3 weeks to arrive, depending on how far away from Australia you are!

What if I ordered the wrong size? 

Not a problem! You can return your unused heeltips within 60 days or the original purchase date. Please see our returns page for more info.