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Returns and Exchanges

Returns

All products (except for customized Heel Tags and sale items) can be returned for a refund within 60 days of purchase as long as they have not been used or fitted. Please note that original shipping costs will not be refunded. 

USA and Int'l orders should be returned to:

Heeltips Pty Ltd
PO Box 241
Pacific Beach, WA 98571
USA

All Australian orders should be returned to:

Heeltips Pty Ltd
13 Read St
Bronte, NSW 2024 
Australia

Exchanges

If you'd like to exchange your heeltips for another size, please return the original unused heeltips to us, along with a self-addressed stamped envelope and a note telling us what size you would like instead. (There are no exchanges on sale items)

Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us. So please make sure your address is correct!